DRAFT. The owner reads and approves this page before the apps are in the stores.

Complaints

If something in Gloaming has gone wrong, or you think we got a decision wrong, tell us.

How to complain

• Write to hello@getgloaming.com. Say what happened and, if it is about a post, comment or person, which one.
• In the app: if something of yours was removed, use Appeal from Settings, then Account.

What happens

1. We confirm we have it within 3 working days.
2. A person who did not make the first decision looks at it.
3. We tell you the answer and why, within 30 days.

Reporting something that is illegal or harmful

Use Report in the app, or write to the same address. For anything involving a child, see child safety.

You can also complain about how we handle your data to the Information Commissioner's Office (ico.org.uk).